You can pay with Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay or Shop Pay. Some buyers also see Zip at checkout, which splits a purchase into instalments. Customers in certain countries also see local options, such as Bancontact, BLIK, MB WAY and Satispay. Every option you can use shows at checkout before you pay, and your payment details are handled securely.

When your order ships, we email you a tracking number. Use it to follow your parcel until it arrives. If the tracking hasn't updated in a few days, email support@electraglow.store and we'll look into it.

Yes. Our products are covered by their manufacturer's warranty. If something stops working or arrives faulty, email support@electraglow.store with your order number and a photo or short video. We'll reply within 24 hours and help you sort it out.

If you're not happy with your order, email return@electraglow.store within 7 days of receiving it. Include your order number and a short note on what's wrong. If an item arrives damaged or faulty, we'll make it right. Items must be unused and in their original packaging.

Yes. Shipping is free on orders over AU$35. Under that, shipping is AU$5 within Australia and AU$10 worldwide. Your exact shipping cost shows at checkout before you pay.